Jitaace App Privacy Policy – How We Keep Your Data Safe

Jitaace App is an online gaming and betting platform built for users in Bangladesh. When we say "Jitaace App", we mean our website, mobile app, and all associated services.

This privacy policy explains how Jitaace App collects, stores, processes, and protects your personal data. By using Jitaace App, you are deemed to have accepted this policy.

We wrote this policy in clear, transparent, and accessible language because we believe you have the right to know exactly what happens with your data.

When you register and use our services on Jitaace App, we may collect the following types of information:

What You Provide at Registration:

• Full Name & Date of Birth (for age verification)
• Mobile number & email address
• Password (stored in encrypted form)
• Address & Area Code

For Identity Verification (KYC):

• National ID (NID) or Passport Number
• Selfie or photo ID (if required)

Automatically collected data:

• IP address & device type
• Browser or App Version
• Login time, session data
• Gaming History & Betting Activity
• Transaction details (amount, method, timestamp)

Jitaace App collects your data solely for specific, legitimate purposes. No information is collected unnecessarily.

Jitaace App does not sell your personal data. However, limited information may be shared in certain specific circumstances necessary for operating our services:

• Payment Processor: Information required to process transactions via bKash, Nagad, Rocket, and similar services is shared — solely for transaction purposes.
• Legal authorities: Data may be disclosed as a legal obligation in response to a court order or a lawful request from a government authority.
• Technology Service Provider: Limited data may be shared with technology partners managing cloud storage or servers — though they are equally bound by our privacy standards.
• Fraud Prevention: Data may be shared with regulatory bodies as necessary to prevent fraud or money laundering.

Cookies are used on the Jitaace App website and app. Cookies are small files stored in your browser that help the site recognize you.

You can disable cookies at any time through your browser settings, though doing so may affect the functionality of certain features.

Data collected on Jitaace App is retained for a defined period. Each type of data has its own retention duration:

• Account information: For as long as the account is active. After closure, retained for up to 5 years for legal compliance.
• Transaction records: Up to 7 years in accordance with financial regulatory requirements.
• Gaming History: For the duration of account activity and 3 years after closure.
• Support conversations: 2 years after the last interaction.
• Cookie data: 30 days to 1 year (depending on cookie type).

Once the retention period expires, data is securely deleted or fully anonymized and archived.

You have several important rights regarding your personal data on Jitaace App:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days of receipt.

Jitaace App strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18.

Age is verified at the time of registration. If it is later found that a user registered with a false age, the account will be immediately suspended and all associated data will be deleted.

If a parent or guardian believes their child is using Jitaace App, please notify us immediately.

Jitaace App uses multiple layers of security to protect your data:

• Encryption: TLS/SSL encryption on all connections. Passwords are stored using bcrypt hashing — no one can view your actual password.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Access control: Only authorized personnel can access specific data.
• Security Audit: Regular third-party cybersecurity audits.
• Data Backup: Regular backups stored securely offsite.

That said, no system is 100% secure. In the event of a security breach, we will notify you promptly and take immediate action.

Jitaace App may update this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• You will be notified of any significant changes via app notification or mobile alert.
• Continued use of our services after any changes will be considered acceptance of the updated policy.

We therefore recommend checking this page periodically.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Get 24/7 support directly within Jitaace App.
• Email: [email protected] (plain text — not a clickable link)
• For general inquiries FAQ page View.

We aim to respond to all privacy-related requests within 30 business days.